eesy.

Privacy Policy

Last updated: 21 March 2026

Eesy Technologies Pvt. Ltd. (“Eesy”, “we”, “us”, or “our”) operates the website eesy.in and its associated sub-domains (collectively, the “Platform”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform and services.

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

a) Information You Provide

  • Account Information: Name, phone number, email address, and password when you register or log in.
  • Booking Details: Service address, date, time, and any notes you provide while placing a booking.
  • Payment Information: Payment method details processed securely via our payment partner Razorpay. We do not store your full card or bank account details on our servers.
  • Reviews & Ratings: Feedback, star ratings, and comments you submit about completed services.
  • Support Communications: Messages you send through our AI chat assistant, dispute forms, or customer support channels.

b) Information Collected Automatically

  • Device & Browser Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, features used, time spent, and interaction patterns on the Platform.
  • Location Data: Approximate location derived from your IP address. For real-time service tracking, GPS-based location is collected from assigned service professionals (with their consent) during active bookings only.
  • Cookies & Similar Technologies: We use cookies and local storage to maintain your session, preferences, and authentication tokens.

c) Information from Third Parties

  • Service Partners: Partner companies that register on our platform provide employee and business details for service delivery.
  • Payment Processors: Razorpay provides us with transaction status and payment confirmation details.

2. How We Use Your Information

  • To create and manage your account.
  • To process, confirm, and manage service bookings.
  • To facilitate payments and generate invoices.
  • To enable real-time tracking of assigned service professionals during active bookings.
  • To send notifications about booking status updates, promotions, and important platform announcements (via in-app notifications and email).
  • To provide customer support and resolve disputes.
  • To power our AI chat assistant for service recommendations and issue classification.
  • To improve the Platform through analytics and usage patterns.
  • To prevent fraud, enforce our terms, and comply with legal obligations.
  • To maintain audit logs for security and compliance purposes.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Partners & Technicians: Your name, phone number, address, and booking details are shared with the assigned partner and technician to fulfil your service request.
  • Payment Processors: Transaction data is shared with Razorpay for payment processing.
  • Legal Compliance: We may disclose information if required by law, regulation, legal process, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
  • With Your Consent: We may share information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records, payment records, and reviews are retained for a minimum of 5 years for legal and accounting purposes. Audit logs are retained for 2 years. You may request deletion of your account by contacting us at connect@eesy.in.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL/TLS encryption for all data in transit.
  • JWT-based authentication with secure token handling.
  • Rate limiting to prevent abuse (100 requests per minute).
  • Role-based access control ensuring users can only access their own data.
  • Passwords are hashed using industry-standard algorithms (bcrypt).
  • Regular security audits and monitoring.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Subject to applicable Indian law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your account and associated personal data.
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
  • Grievance Redressal: Lodge a complaint with the appropriate data protection authority.

To exercise any of these rights, email us at connect@eesy.in.

7. Cookies

We use essential cookies and local storage to keep you logged in and maintain session state. We do not use third-party advertising cookies. By using the Platform, you consent to our use of essential cookies.

8. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: